Privacy Policy

1. Who We Are

Insignia Group Limited is a UK-based company providing boiler installation and related services. Our registered address is 40 Chatsworth Parade, Petts wood, Bromley, BR5 1DE. We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Information We Collect

We may collect and process the following types of personal data:

• Name
• Contact details (address, phone number, email)
• Property address where services are provided
• Payment information (only where applicable)
• Details of your boiler system or installation requirements
• Website usage data (e.g. IP address, cookies – see section 6)

3. How We Use Your Information

We use your personal data to:

• Provide quotes and carry out boiler installations
• Communicate with you regarding appointments, support, or services
• Send invoices and manage payments
• Improve our services and website experience
• Comply with legal and regulatory obligations

4. Sharing Your Information

We do not sell your personal information. We may share it with:

• Subcontractors or engineers working on your installation
• Payment processors (for secure transactions)
• Legal or regulatory bodies if required by law

5. How We Protect Your Data

We use industry-standard security measures to protect your information from unauthorized access, alteration, or loss.

6. Cookies and Website Tracking

Our website may use cookies to collect basic analytics and improve your experience. You can manage or disable cookies in your browser settings.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent at any time
• File a complaint with the Information Commissioner's Office (ICO)

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.